FAQ2019-09-03T09:20:22+02:00

LAGGAR PYJAMAS

FAQ

We have a variety of color combinations and sizes and pride ourselves on the best quality with every pair of pants you buy. Your satisfaction our biggest priority. Don’t be afraid to contact us with any question whether it involves your purchase or questions about the product itself.

Shipment and delivery times2024-06-10T15:28:01+02:00

Delivery times depend on the mode of transport and are as follows:

Slovakia Postal Service: 2-3 days
Postage:

Pickup: 0€ (The pickup location is: Laggar s.r.o. Brnianska 2330/10, 911 05 Trencin after telephone confirmation)

Slovakia Postal Service: 3,90€
Cash upon delivery: +1,50€

What methods of payment do I have?2023-01-11T10:43:11+01:00

The first option is to transfer money to our IBAN account: SK39 1100 0000 0029 4414 1571. Use your order number to identify your payment. We will send you the package as soon as the money arrives in our account. You can also choose the form of cash on delivery, when you pay for the goods in cash upon receipt.

How to pick out the right size?2019-09-03T13:30:23+02:00

Click on our size chart, which is included with each product. You will find complete instructions on how to choose the right size for you. The circumference of the belt and the hips is decisive in this case. You have a choice of different pant lengths to choose the best pajamas for you.

How do I properly take care of the fabric?2019-09-03T13:26:36+02:00

Wash pajama pants before first use. The ideal temperature for the cotton is a maximum of 40 ° C. Wash them inside out with similar colors. Iron at a temperature of no more than 150 degrees. Do not bleach pants, do not dry them in a dryer, do not clean chemically.

What is the process when filing a claim?2019-09-03T13:12:44+02:00

Once you find that the product has a defect, stop using it and contact us – by phone, email or via the contact form. We will agree on further steps together.

Can you track your order?2019-09-03T12:12:30+02:00

Of course. You will automatically receive a tracking number that will be sent to the email address you provided at checkout. You will be able to track your package every step of the way.

Can I order from you without registering?2019-09-03T13:10:07+02:00

You can also place an order as an unregistered customer. However, if you create a customer account, you will have a better overview of your orders and will know exactly where your order is currently.

How long does shipping take?2019-09-03T12:10:23+02:00

The delivery of your package varies. It depends on which carrier you choose.

Do you ship to the Czech Republic?2019-09-03T12:06:54+02:00

Not at the moment, but we plan to in the future.

What are the properties of 100% cotton?2019-09-03T13:23:56+02:00

It is a natural material that is airy and comfortable to wear. It allows the skin to breathe, which is appreciated by people with allergies, and all those who simply do not feel comfortable in artificial materials. Pajama pants made of 100% cotton are easy to maintain, thanks to their quality they are also strong and will last long in your wardrobe.

Where do I find the account number to send a payment to?2019-09-03T12:04:57+02:00

Once your order is complete, you’ll see payment information that includes our account number.

Can I return my order?2019-09-03T13:05:38+02:00

You can claim a product if it has obvious or hidden defects, but not due to its use or normal wear and tear.

How long does the claim process take?2019-09-03T13:03:22+02:00

We try to process the claim as soon as possible, but we are unable to notify you in advance of the exact date. The maximum period is legally 30 days from its application. You will be informed immediately about the claim.

Where should I send the defective product?2023-01-11T10:40:56+01:00

Please send the defective product back along with a copy of the receipt and reason for returning product to: Laggar s.r.o. Brnianska 2330/10, 911 05 Trencin

I like my pajama pants, but I ordered the wrong size. Can I exchange them?2019-09-03T12:55:27+02:00

Of course, we will exchange the goods for you, even without giving a reason. In this case, you only pay for postage.

How do I know the status of my order?2019-09-03T12:53:33+02:00

You will be notified of its status via email. If you are a registered customer, you can track the status of your order within your customer account.

What sizes are available?2019-09-03T13:18:59+02:00

We produce pajamas in various sizes – from the smallest XS to XXL. You can also choose their length to make them feel really comfortable. The offer is shortened, standard, long and extra long.

Am I able to order a custom size?2019-09-03T13:17:23+02:00

Contact us and together we will try to find the best solution for you.

I can’t decide which size is the best for me. What should I do?2019-09-03T13:15:18+02:00

See our size chart, which is included with each product. This will give you precise instructions on how to determine your size. If you are deciding between two sizes, you should order the smaller one.

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